Shipping and Returns
EXCHANGE POLICY
We make every effort to make sure our product descriptions are as detailed as possible and that includes sizing and colour guides for our clothing type product. If you have a question about sizing then please feel free to contact us at missbowpeek.nz@gmail.com prior to making your purchase – we are happy to help.
If you do need to exchange or return an item, the item must be returned to us within 14 days of the purchase date. It must be unwashed, unworn and in original condition (this includes all original tags and packaging ). This does not mean you cannot try it on for size! After inspecting the returned item, we will then gladly provide you with a store credit. Alternatively, you can make an exchange for an item of the same value.
Return items that have been worn, damaged or altered from their original state will not be exchanged or refunded and will be returned to the customer.
We regret that we are unable to refund shipping and handling costs, unless the item was faulty or not as ordered.
Items purchased as Christmas gifts may be returned for store credit or exchange within 14 days of Christmas day, subject to the above conditions.
We will provide an address for you to send back the item to or if we are attending a local market near you happy for drop offs to be arrange.
Items sold with known damage is not available to be exchange.
DAMAGED OR FAULTY GOODS
We ensure our goods are of the highest quality and we are confident that all items purchased from us are in perfect order, however in the rare occurrence that you receive a damaged or faulty item please contact us immediately via email missbowpeek.nz@gmail.com. It would be helpful if you could provide your order number and pictures of the faulty product. We will provide a full refund, store credit or an exchange (if we have a replacement in stock) once we have received the returned item. We will provide an address for you to send back the item to or if we are attending a local market near you happy for drop offs to be arrange.
SHIPPING TIMEFRAMES
Pick up Orders: If you are wanting to pick up your order we are happy for you to collect from our letter box. Just select this option for Delivery in checkout. We are home based in Ohaupo, Hamilton on Ryburn road 3883.
All items (excluding pre-orders) will be dispatched within 1-2 business day of your order.
North Island (non-rural) – Delivery normally takes 1-2 business days after dispatch.
South Island (non-rural) – Delivery normally takes 2-3 business days after dispatch.
New Zealand (rural) – Delivery normally takes between 2-5 business days after dispatch.
SHIPPING COSTS
Shipping in New Zealand is always tracked and you will be provided with a tracking number.
Delivering to Urban New Zealand is $6.90 NZD and RURAL $9.90.
Please note we do not ship to PO Boxes so please provide a physical address during checkout.
INTERNATIONAL SHIPPING
We can send some items internationally. If you are based outside of New Zealand and wishing to make a purchase, please email us at missbowpeek.nz@gmail.com with details of the items that you wish to purchase and your location and we can advise shipping costs for you.